Processing time: 1-2 working days before shipping out.

Delivery time: Average 2-3 working days depending on the courier service’s schedule
 

Shipping Costs and Methods We currently deliver all orders for Malaysia both WM & EM via Poslaju only but we are looking to expand to international deliveries near future. Shipping costs for all packages are based on destination and the weight of the package which will be auto calculated upon checkout when ordering.
 

West Malaysia: RM8

East Malaysia: RM12

*applies for the first 1kg, subsequent will be charged accordingly


Please ensure the address you have provided is correct. Parcels non-deliverable will be sent back to Bmama Maternity PLT.


In such instances, you will be charged the 'return way' mailing costs (as charged by the courier company), in addition to the original shipping charge that was paid to us to send the order.
 

After your order has been sent, you will receive via email, the tracking number where you can track the exact whereabouts of your order through the respective courier companies’ tracking system.
 

Below are the links for the tracking system for the respective courier services that we use
For Malaysia
Poslaju: https://www.tracking.my/couriers/poslaju

 

TERMS & CONDITIONS

The Customer accepts this Sale Agreement by making a purchase, placing an order, or shopping on bmama.com.my. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on bmama.com.my at the time the Customer initially places or modifies an order will govern the order in question.

In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.

Pricing and Information

All pricing subject to change. For all prices, products and offers, bmama.com.my reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements and other extenuating circumstances. bmama.com.my uses its best efforts to put accurate and up-to-date information on the Site, but bmama.com.my makes no warranties or representations as to the Site's accuracy. bmama.com.my assumes no liability or responsibility for any errors or omissions in the content on the Site.

Orders

Orders are not binding upon bmama.com.my until accepted and confirmed by bmama.com.my. Once an order has been placed and accepted by bmama.com.my, the order is not cancelable unless the shipment is unavoidably delayed. The order can be cancelled only on the following conditions;
All cancelled orders not shipped but their credit card is already charged will be charged 4% of the total invoice amount. Orders cancelled after being shipped but refused upon delivery are subject to 15% cancellation fee on the cost of the product(s) and shipping fee is non refundable.

Payment Policy

All credit card transactions and online banking are processed by iPay88 Payment Gateway.

For all other payment methods, please contact us at info@bmama.com.my

Shipping Policy

All shipping dates are approximate and are subject to the availability of goods and receipt of all necessary information.

All shipments are insured and guaranteed against loss, theft, and damage will not be responsible, however, for any damage, loss, or expenses arising from delays in shipment or other non-performance of this Sale Agreement by or imposed by :

Note : Some items might be posted as "In Stock" on our web site that are not available for shipping, as we process limited quantity orders on first come first serve bases and it may take time to update the stock status on our website.

 

Replacement and Exchange

Refunds

Refunds are processed within 24 hours from the receipt of merchandise, cotact us at info@bmama.com.my. Refunds for non-defective items are subject to 15% restocking fee, defective item returned within the first seven days of return time qualifies for full refund and defective items returned after 7 days is subjected to 10% restocking fee on the cost of the products, Shipping fee is NON REFUNDABLE. All returns must be accompanied by your ORIGINAL sales receipt. The product must be returned in its original condition accompanied by all the packaging, manuals, and accessories.

All items must be returned in the original manufacture’s box. Items returned without boxes will not be accepted. Missing accessories, parts, manuals are subject to additional restocking fee.

 

Terms & Conditions for Clearance Corner

No insurance is available on 'Clearance Corner Items :